The Importance of a good quality management system

A sound quality management system is just as crucial for a company to maintain as the quality of its products, services, and customer relationship. In an age of increasing pressures and more complex legislation, any business which does not have a well-thought-out and robust management system will find it challenging to achieve its goals. Harrington Group International is a company that has been providing a quality management system. The importance of a sound quality management system in such instances cannot be overstated. The following is the importance of a good quality management system:

1. Quality products:

Companies with a sound quality management system generally produce high-quality products and services. It ensures that there is reduced waste, cost-effectiveness, and consistent quality. Typically, companies with higher quality goods tend to capture more market share from their competitors or even become the market leaders. A well-managed company also tends to deliver its customer promises every time without fail. Customer loyalty is therefore assured.

2. Better utilization of resources:

Companies with a sound quality management system utilize their resources (both physical and human capital) most efficiently. Resources can be used efficiently by following process-based production methods. This is possible through proper planning, control, and timely correction of deviations from the planned process. The result of this is better output per unit input ratio. Also, employees are better motivated as they are more confident about product or service quality.

3. Improved employee performance:

A sound quality management system should lead to improved employee performance through more significant commitment, passion, and a feeling of ownership among employees. This is because they carry out the processes and procedures designed to produce high-quality goods. The company is also likely to retain its best employees as they are satisfied with their jobs due to the positive working environment created by the QMS.

4. Cost-effectiveness:

A sound quality management system should lead to the cost-effective production of goods and services. This can be achieved by eliminating waste during the manufacturing process and reducing the number of rework activities. As a result, the company will have better control over its costs which, in turn, reduce its overall costs and make it more competitive.

5. Reduced number of complaints:

A sound quality management system will result in a reduced number of complaints from customers. This is because the quality of products or services being produced is consistent, and therefore there is less likelihood of errors. Also, it will give customers a greater sense of security, reducing the number of complaints.

6. Reducing production downtime:

A sound quality management system will reduce production downtime as there are fewer chances of defects and mistakes in production. The reduced amount of defects or errors also reduces the amount of rest that is required to be made up by individual departments to rectify the mistakes and shortcomings. The cost of downtime, either in terms of loss of production or production at a slower pace, is thus reduced.


The above mentioned are some of the main advantages any company can enjoy with a sound quality management system. This is as true for small companies as it is for big conglomerates. Harrington Group International offers quality management solutions to organizations.


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